Terms of Insurance

Peace of Mind Delivery


Tracking

We'll send you confirmation email along with a photograph as a proof when your item arrives in the destination country and is delivered.


Making a Claim

Be assured that you get an automatic Insurance Cover which comes with AUD $100 compensation for loss or damage included. If your item is lost or damaged in transit, you should be entitled to compensation.


Cover for Loss or Damage

To make a claim, you'll need to lodge a claim form within 1 month of sending your item. Download a claim form. You may be asked to provide supporting information, a statutory declaration and proof of identity.


Exceptions

Send It With Genie shall not be liable for any amount by which the replacement, reconstruction and/or market value of an article, as applicable, exceeds the Limit in respect of that article. Send It With Genie shall not be liable for any amount claimed under the Service: where, in the reasonable opinion of Send It With Genie, damage to or loss of an article arises directly or indirectly from the failure of the sender to adequately wrap or package the article; where, damage to or loss of an article arises from causes beyond the control of Send It With Genie including but not limited to natural disasters, acts of war or civil unrest.


Proof of Damage

Where a Claimant is claiming for damage to an article, they must provide to Send It With Genie the damaged article, the wrappings in which the article was carried and delivered together with sufficient evidence to permit Send It With Genie to reasonably determine that: the article was in Send It With Genie's reasonable opinion adequately packed; and the damage occurred during the carriage of the article by Send It With Genie's agent or any subsequent authorised carrier of the article.